Privacy Policy
We value your trust. In order to honor that trust, Proksha adheres to ethical standards in gathering, using, and safeguarding any information you provide. This Privacy Policy governs your use of the website www.proksha.com (“Website”), the Proksha application (“Application”), and associated services (“Services”). Please read this privacy policy (“Policy”) carefully. Your use of the Website, Application or Services shall signify your acceptance of this Policy and your agreement to be legally bound by the same.
User Provided Information
When you register with us, you may provide the following:
- Your name, age, email, phone number, password, location and educational preferences.
- Transaction-related information, such as purchases and test usage.
- Information you provide when contacting us for support.
- Data entered into our systems, including test answers, feedback, and communication.
We may categorize this information under “Personal Information”, “Sensitive Personal Information”, and “Associated Information” as defined under Indian IT laws.
You can choose not to provide certain information, or withdraw consent at any time by contacting us. However, this may limit your access to some or all Services.
Automatically Collected Information
We may collect technical data such as:
- Device information (IP, OS, browser, device ID)
- App usage details (clicks, time spent, crash logs)
- Location and interaction metadata
We may also record sessions (e.g., camera/mic access during online tests) to improve service quality. These recordings are used strictly for internal analytics and will not be shared externally.
Use of Information
Your information is used to:
- Deliver and personalize services
- Track learning progress and performance
- Respond to queries
- Improve product functionality
- Communicate updates, promotions, or support
Sharing of Information
We do not sell your information. We may share your data:
- With trusted vendors who help us operate (e.g. cloud hosting, analytics)
- When required by law or to protect our rights or safety
- With consent, to provide services requested by you
Security
We take reasonable precautions to protect your data. Your data is stored securely with access controls and encryption. However, no system is completely foolproof.
Cookies
We use cookies to improve user experience and track behavior on our Website. You may disable cookies via your browser settings, but this may limit functionality.
Retention
We retain your data as long as your account is active, and up to 3 years after unless longer retention is required by law.
Children's Privacy
If you are under 13 years of age, you may use Proksha only with the involvement and consent of a parent or guardian.
Changes
This Policy may be updated from time to time. We will notify you of significant changes via email or platform notice.
Contact
For any privacy concerns, contact:
Email: support@proksha.com